As a first time buyer, I found the whole process very daunting - and this was made even worse by my very unhelpful solicitors. However, throughout the 4 months it took from offer to completion - Matteo and Michael were my rocks. They went out of their way to help and were incredibly friendly. They really went above and beyond!...
"I really can’t speak highly enough of the service me and my fiancée have received from Oliver Jaques. After 10 years of renting in London this has been by far the best experience I have had. The whole process from viewing to signing the contract was transparent and easy with very friendly staff members. During the inventory check in the cooker was found to be broken. Oliver Jaques overnight ordered a new cooker and there contractor installed it the next day. A brand new cooker working in less than 24 hours! The little goody bag to say welcome to our new house was a very nice touch as well."
"Steve was great, he explained my letting options clearly and provided me with very competitive fees. He was extremely responsive and helpful throughout the whole process. I would highly recommend Steve as an agent to work with.... "
"Jack and Dominic were so helpful when we were looking for our ideal flat in Bow Quarter. Having rented there before we knew exactly what type of property we were after and they helped us secure one as soon as it came on the market. We are really grateful to Jack for his assistance throughout the transaction. He was always able to resolve our issues and is a pleasure to deal with"
"After 4 years living in Bow I would like to express my gratitude for the way I have been taken care of by Oliver Jaques. Their amazing team of people built a trust relationship from the beginning that made me feel in the best hands both professionally and personally. In my opinion they strike the perfect balance between an outstanding service and friendly staff. I would definitely recommend them"
"We give Alex five stars. He took us to view different places to give us more options, and handled everything smoothly and efficiently. He was also very patient to answer all our questions and explained a lot of details to us. It was a pleasure and I would recommend to rent with Oliver Jaques...."
"I strongly recommend Oliver Jaques for buying and selling property. It's been a long time since I've been anything like as impressed by a company. Their tireless energy and efforts all the way to completion cannot be beaten. A friendly helpful team, excellent database of existing customers and fast results were very impressive. They secured a higher price for my property than I'd expected and worked hard to achieve viewings early on and keep the sale moving forward. Excellent communication and customer service skills. Many thanks to the whole team"
"I have used Oliver Jaques on a number of occasions to both buy and sell property. I have always found the team there to offer excellent customer service, viewings are confirmed, feedback always given and the general attitude towards their clients and customers is always good. Their knowledge of the market is excellent. I would certainly recommend them."
"Great help from start til finish. Understanding, patience and ongoing communication throughout a 6 months stressful process. Could not recommend Michael's support high enough! And picking up my keys and given a gift :) Not a lot of agencies would do that! Thank you!"
"Mine was a particularly lengthy process, mostly due to circumstances beyond my control, but thankfully Jack and Dom were consistent with their help and advice throughout. As anyone buying or selling property will testify, it can be a shady game in terms of people delivering when they say they will. I lost count of the empty promises along the way. Not the case with these guys though. Always available and completely reliable. Kept me sane."
"Jack & Dom worked really hard to sell my property. Within 36 hours I had several viewings and one offer at practically the asking price. Unfortunately, that purchaser decided at a later date not to proceed.
This didn't matter as OJ then managed to book approx. 30 plus viewings over the coming weeks and after a number of offers they quickly negotiated a very good offer which I was very pleased to accept. They continued to manage the sale process and keep all parties updated. We did hit some hurdles, but with a team effort we managed a simultaneous sale and completion.
I would use them again for a sale / purchase or even a letting. They also let the property for many years ago and secured a very good letting.
It's a thumbs up from me :)"
"Jack and Dominic were so helpful when we were looking for our ideal flat in Bow Quarter. Having rented there before we knew exactly what type of property we were after and they helped us secure one as soon as it came on the market."
"We are really grateful to Jack for his assistance throughout the transaction, co-ordinating with both solicitors and the vendor to ensure we reached our deadline for completion. He was always able to resolve our issues and is a pleasure to deal with."