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Tenants



"We are friendly, approachable, listen to and care about our tenants."



We are committed to ensuring our tenants have the best possible experience when they rent with Oliver Jaques, and we hope that down the line you may choose to rent again, or even buy, sell or let a property with us.





Tenants Guide

Please register your details and all your property requirements with us on our o-j.co.uk website and our team will match your requirements with suitable properties, keeping you up to date regularly via phone, email, and SMS. Our website is regularly updated with properties before the major property portals and we often have advanced knowledge of future listings before they reach our site. 

Be specific about your ideal property. A list of 'must haves', 'nice to haves' and 'don't wants' will help us to define properties you will want to view and fulfil your optimum recreational and work life balance. New properties will become available on our website every day. 
Once you have found a property and had an offer accepted, you will be required to pay a holding deposit equivalent to one weeks’ rent to secure the property. The holding deposit will be refundable or act as a down payment towards the security deposit or the 1 months’ rent in advance upon successfully entering into an Assured Shorthold Tenancy.

You holding deposit payment will be forfeited should you fail to comply with the terms set out within your holding deposit document. 

Once your holding deposit has been paid, full reference checks will be conducted to establish your identity, employment and annual salary, and to confirm that you do not have any adverse credit.
Verification will be sought to confirm your right to reside in the UK and that you are not subject to any immigration controls. To avoid jeopardising your application you should declare whether you have any unsatisfied CCJ’s or bankruptcies at the offer stage. To facilitate these checks, you will be asked to provide photographic ID in the form of a passport together with evidence of your Right to Rent in the UK via any applicable UK Visa.
The tenancy agreement is the legally binding document that outlines your rights and obligations as tenants, alongside the obligations and expectations of your landlord. All parties must sign this document, along with any additional supporting documents (if applicable) prior to the agreed tenancy commencement date.

Before you move in, you will need to pay a security deposit equivalent to five- or six-weeks’ rent (dependent on the type of tenancy agreement used) along with your first months’ rent. Your security deposit is there to indemnify the landlord against loss of rent or to pay for any damage caused. By law, this must be protected in a Government approved deposit scheme within 30 days from the start of the tenancy.
The Schedule of Condition and/or Inventory process is a formal way of noting the condition and contents of a rented property. The inventory document is then given to all parties to sign at the beginning of the tenancy. At the end of the tenancy, the same document is then used compare the state of the property and on the findings of this comparison the deposit is then awarded appropriately.

We will contact you two months prior to the end date of your tenancy to arrange your check-out. Where necessary, the required 24 hours’ notice will be given to you prior to us showing any prospective tenants around the property. When vacating the property please ensure that it is secure and return all keys to us.

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